Hi, I’m KRISTI FALTORUSSO.

I help Customer Success Professionals, at all levels, accelerate and optimize the performance of their customer success organizations, resulting in higher retention, increased growth opportunities and customer advocacy.

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BUILDING TEAMS

Tips and advice on creating a comprehensive program for hiring Customer Success Professionals at all levels. Want to make sure you are budgeting appropriately and paying your employees what they are worth? My compensation bands will help you determine what makes sense for you.

CUSTOMER JOURNEY

AND PROCESSES

Designing your Customer Journey and need a framework to reference? My journey is built outside in with the customer at the heart of the program. Understand how to build playbooks and strategies that will boost customer outcomes.

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TECHNOLOGY

AND SCALING

Think you're ready for a Customer Success platform? Use my assessment to determine if you are ready and then leverage my evaluation matrix to find the right solution. Deploy effectively and ensure proper adoption across the team.

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I'd Love to Hear From You. Here's How You Can Reach Me