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KRISTI FALTORUSSO

I’m a Customer Success Executive with experience in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, I've helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.

I’ve lead Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud, and IntelliShift and have covered customers at all segment levels - SMB, Mid-Market, and Enterprise.

I am currently the VP of Customer Success at ClientSuccess, a leading Customer Success Management platform, which helps Customer Success teams across the globe manage their high engagement customer success programs. At ClientSuccess I manage the post initial sales journey, ensuring our customers maximize the value from the platform.

 

I have been recognized by SuccessHACKER as a Top 25 Customer Success Influencer in 2020, by SmartKarrot as a Top 50 Customer Success Influencer in 2021 and, by HigherLogic as a 2021 Engagement Expert.

Previously I was a digital marketing professional scaling various customer acquisition programs across companies such as Crain’s New York, The Knot Worldwide, United Business Media, and more. In 2007, I began teaching SEO and digital marketing as an Adjunct Professor at LIU Post and I hold a BFA in Public Relations from LIU Post. 

Certifications:

CCSMP Level 1 - PracticalCSM

CCSMP Level 2 - PracticalCSM

CCSM Level 1 - SuccessHACKER

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